Return & Exchange Policy

This Return & Exchange Policy ensures fairness, clarity, and customer satisfaction for all eligible purchases. To be eligible for return or exchange, items must be unused, unwashed, in original condition, and include all original packaging and tags. Returns are typically accepted within 30 days of the delivery date, with exceptions made only for valid quality-related issues. Items marked final sale, customized, or personalized are not eligible for return or exchange unless damaged upon arrival. Customers wishing to initiate a return must first follow the designated request process to receive approval and instructions. Unauthorized returns sent without prior confirmation may be rejected or delayed. Once approved, customers are responsible for arranging and covering return shipping costs unless the return is due to our error, such as defective items or incorrect shipment. We recommend using trackable shipping to ensure safe delivery. Refused or unclaimed packages that result in return fees may have costs deducted from refunds. Upon receipt and inspection of returned items, we process refunds or exchanges within 3–7 business days. Approved refunds are issued to the original payment method, excluding original shipping fees unless the return is our fault. Exchanges are subject to product availability; if an item is out of stock, a refund will be offered instead. We reserve the right to refuse returns that show signs of use, damage, neglect, or alteration beyond normal inspection. Items returned outside the stated time frame may be rejected or subject to restocking fees. In cases of damaged or defective products, customers must notify us within a reasonable time after delivery and provide clear photos for verification. We reserve the right to modify this return policy at any time, with changes posted publicly on the website. By making a purchase, customers acknowledge that they have read, understood, and agreed to all terms outlined in this policy. Our goal is to resolve returns and exchanges fairly and efficiently, maintaining trust and transparency with every customer.